Caya Privacy Statement

This privacy statement has been put in order to demonstrate our solid and ongoing commitment to the privacy of the personal information entered by those visiting and interacting on this website. We hold the privacy of your personal information in the highest regard. The following explains the way we gather information and the practices of dissemination for this website. References to "Caya" in this Privacy Statement include all Caya companies and divisions, including Caya.com.

By opening an account at Caya or utilizing Caya Websites, you agree to give your permission to the collection and use of personal information by Caya as explained in this privacy statement.

Personal Information Collection

The information that we collect is required for account opening, and to transact business effectively and to protect your privacy. For this purpose, we collect information in order to help us evaluate your needs and preferences.

The information we gathered directly from you is one that is required to create a communication channel with you, this include personal information such as your name, address, telephone number, e-mail address. Besides, we gather information required by law to establish your identity, such as your Social Security number, Passport number or Tax Identification number. Moreover, when you open an account we also collect demographic information, such as gender, date of birth, your occupation and employment status. As a requirement set forth by our regulatory bodies we conduct an evaluation of your trading experience, your estimated annual income, approximate net worth, and available risk capital, all to assess your financial position.

You are the one who directly provide us with the majority of the information we gather about you. This is done by you via completing the account application and the other related documentation, when placing a trade, by sending us an e-mail, or by submitting information in response to a promotion or special offer. The other different methods we obtain information are by (1) monitoring your Website usage, and (2) by providing products and services to you. This kind of information allows us to suggest products and services that you might be interested in.

As for the information that we gather indirectly from you includes your Internet protocol ("IP") address, type of browser, the operating system, Internet service provider (ISP), time stamps, transactions placed, and banner ads you click. This is done by using cookies. Cookies are text files that the Web server sends and can be stored on your computer. The purpose of Cookies is assist us in better knowing you by means of providing operational data utilized to help your interaction with our Website and improve its navigation and usability.

Usage of personal information

Caya may use the information gathered from you for the process of verification of your identity and contact information. We might also use this information to help us in setting up your trading account, issuing an account number and a secure password, maintaining your account activity, and contacting you with account information. The information contribute in improving our services offered to you, customizing your browsing experience and informing you about other products, services or promotions that you might be interested in.

In the case of closing your account with us, Caya will preserve your information, but only use it to comply with regulatory requirements and to establish a contact channel with you for the purpose of suggesting reactivating your account or participating in other valuable offers.

Caya affiliates and partners

Caya may share information with its affiliates if it is required to offer the product or service you have requested, or to suggest for you the products or services that our affiliates offer. Moreover, Caya establishes partnerships and alliances that might include joint marketing agreements with other parties who provide premium products and services that might be of value to our customers. In order to make certain that these products and services meet our clients’ needs and are delivered in a useful and relevant manner, Caya may share some personal information with partners, affiliates and alliances. This gives them the opportunity to understand the offers that are most relevant and useful. We will demand from our partners and alliances to indicate that an offer is being extended because of the relationship with us. The use of your personal information is restricted to the purposes identified in our relationship with the partner or affiliate.

Non-affiliated third parties

Caya does not sell, license, lease or otherwise disclose any personal information to any third party for any reason, except as described below.

Caya reserves the right to reveal your personal information to third parties where required by law to regulatory, law enforcement or other government bodies. We may also disclose your information as necessary to credit reporting or collection agencies, or when necessary to protect our rights or property.

As a method to improve our services to you, we may utilize the services of other business to assist us in conducting certain internal functions such as account processing, fulfillment, customer service, customer satisfaction surveys or other data gathering activities related to our business. It is also possible that we might provide a party with customer information stored in our database in order to assist us in analyzing and identifying customers’ needs and notify them of products and services. Sharing this information is strictly limited to the execution of the task we request solely, and not for any other purposes. We require from all third parties sharing personal information with us to employ protection manners similar to the ones we use to protect your personal information. The information we share with third parties are identifying information such as name, mailing address, e-mail address and, telephone number, and information on account activity.

If at any time you choose to buy a product or service provided by another company, for instance by clicking on an advertisement on a Website owned or controlled by Caya, any personal information you submit to that company will no longer be controlled under our Privacy Statement. We will not assume any responsibility for the privacy policies or the content of sites we link to and we have no control of the use or protection of information provided by you or collected by those sites. At whatever time you choose to click on a link referring to a co-branded Website or to a linked Website, you may be asked to provide registration or other information. Please be informed that the information that you submit is going to a third party and you should read the privacy policy published by that third party.

Real time reporting system

You will receive 24/7 real time reporting from our affiliate back office reporting system.

Choosing not to disclose non-public personal information

Caya clients have the ability to direct us not to disclose non-public personal information to certain third parties. To choose not to share non-public personal information with third parties, kindly contact Caya as stated in the contact information listed below. Please note that for joint accounts, a request not to share non-public personal information with third parties made by one account owner of a Joint account is applicable to all account owners of the Joint account. However, for each separate account you hold at Caya, you should notify us if you choose not to share non-public personal information with third parties.

If we suggest sharing information in a manner that is not covered in this Privacy Statement, we will inform you of this change by posting an addendum on the Caya Website, a notice in the "What's New" section of the Website, and if appropriate, provide you an opportunity to refuse such use.

The security of your personal information

We in Caya have employed the most advanced security software, systems, and procedures to provide you with a safe and secure trading environment and to protect your personal, financial and trading information.

Once you open your account with Caya, you will be issued a unique account number, User ID and a password. Only a limited number of Caya employees, and only if there is a need to know this information, will have access to your account number, User ID, and password. Please be informed that you are ultimately responsible for maintaining the secrecy of your account number, User ID, and password. We strongly recommend that you do not disclose this information to anyone else.

Both on our Website and on our online account application, we use technology to encrypt information transmitted by or to you through our Website. We use Godaddy certificates to authenticate our Website and secure trading and customer-facing applications, allowing you to verify that you are connected to our Website.

Use of "cookies"

The reason why we use cookies is to help us in securing your trading activities and to advance the performance of our Website. (Cookies are text files that the Web server sends and can be stored on your computer) Cookies used by Caya do not include any personal information nor do they include account or password information. They are used to allow our website to recognize that a page request comes from a person who has already logged on.

Caya may share Website usage information about visitors to the Website with famous advertising companies for the purpose of targeting our Internet banner advertisements on this site and other sites. For this purpose, pixel tags might be used to note the pages you've visited. The information gathered by the advertising company via the use of these pixel tags is not personally identifiable.

To administer and enhance the Caya Website, we might use the services of a third party to track and analyze usage and volume statistical information, including page requests, form requests, and click paths. The third party may use cookies to track behavior and may set cookies on behalf of Caya. These cookies do not contain any personally identifiable information.

Changes to this Privacy Statement

In the event Caya materially alters this Privacy Statement, the revised Privacy Statement will promptly be published on the Websites and a notice will be posted on our Websites to inform clients of such changes. You agree to accept posting of a revised Privacy Statement electronically on the Website as actual notice to you. Any dispute over our Privacy Statement is subject to this notice and the Caya Customer Agreement. If you have any questions that this statement does not address, please contact a Client Services representative.

You may contact Caya for any reason related to this Privacy Policy, or otherwise, as follows:

Email:: support@caya.com
Toll Free (UK): +44 20 7617 7229